Refund Policy
At Auto Zone Deals, operated by VANTARISE GLOBAL SOLUTIONS LLC, we want you to be genuinely happy with your purchase. This policy explains how returns, refunds, exchanges, and cancellations work.
Return window
You may request a return within 30 days of the delivery date. Requests made after 30 days may not be accepted.
Eligibility
To be eligible, items should be in the condition you received them, including accessories, cables, and original packaging where possible. We may reduce or decline a refund for items returned with missing parts or wear beyond what's needed to test the product.
How to start a return
Email support@autozonedeals.com with your order number and the reason for your return. If approved, we'll send return instructions and the return address. Please don't ship anything back before receiving instructions — unauthorized returns may not be processed.
Return shipping
For change-of-mind returns, you're responsible for return shipping. If your item is defective, damaged, or incorrect, we'll cover it and provide a prepaid label. We recommend a tracked service, as we can't be responsible for returns lost in transit. We do not charge restocking fees.
Refunds
Once we receive and inspect your return, we'll email you the outcome. Approved refunds go to your original payment method, typically within 5–10 business days of approval, though the time to appear depends on your bank or card provider. Original shipping charges, if any, are non-refundable.
Exchanges
The fastest way to get a different item is to return the original (once approved) and place a new order. If you'd prefer a direct exchange, contact us and we'll do our best to help.
Order cancellations
If you need to cancel, contact us as soon as possible. We can usually cancel for a full refund if the order hasn't shipped. Once shipped, it falls under the standard return process above.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll make it right with a free replacement or a full refund, including shipping.
Non-returnable items
Some items may not be eligible for return, such as gift cards, final-sale items, and anything marked non-returnable on its product page. AZD Rewards membership fees are covered by our Subscription Policy.
Late or missing refunds
If you haven't received an approved refund after 10 business days, check with your bank or card provider first, as processing times vary. If you still need help, contact us and we'll look into it.
Chargebacks
If something's wrong with an order, please contact us first — we're quick to help and can usually resolve things faster than a bank dispute.
Membership
To cancel AZD Rewards, use the Cancel Membership page.
Contact us
VANTARISE GLOBAL SOLUTIONS LLC · 1309 Coffeen Avenue STE 19573, Sheridan, WY 82801, US · support@autozonedeals.com